Details in Shipping Cost
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OUR PHONE CUSTOMER SERVICE IS AVAILABLE
FROM MONDAY TO SATURDAY
08,30 - 12,00
13,30 - 19,00
phone + 39 (0) 364 531381
These Terms & Conditions are valid for purchase made on www.edenilluminazione.net owned by
EDEN 1971 S.R.L.
Loc. Pesegata 1
25047 Darfo Boario Terme (BS)
EDEN 1971 S.R.L. is part of EDEN ILLUMINAZIONE.
EDEN 1971 S.R.L. is official dealer of brands shown in homepage with logo. You can check it in dealer section (if any) on manufacturer website or writing to the manufacturers themselves.
EDEN has no reponsability for manufacturer changes or mistake. For details check manufacturer's website.
Pictures are indicative only: it is recommended to read carefully all the details written in each itemproduct.
All products are new and sealed in their original packaging.
In section Specila Deals, products may be marked with the word ESPOSTO IN SHOWROOM. In this case lamp is shown in our showroom. For this we apply a special discount. These items are NOT in their original packaging, but has teh same warranty as all the other items.
All prices are VAT INCLUDED
For each article there are two prices:
- In blue the manufacturer's italian pricelist
- In red our discounted price.
There are special promotion with extra discount:
2% to reach € 1.500,00 vat included
3% to reach € 2.000,00 vat included
4% to reach € 3,000.00 including VAT
The extra discount is calculated automatically in the cart when you reach the ammount.
If only one lamp reaches the extra discount, you can find it in the cart.
If lamp is available in more option you need to select the option to check availability.
Items could be:
If the item is in stock, it is marked: Delivery time: 1 day / s
In this case carrier will collect the lamp within 1 business day, after we receive the payment.
If you need many pieces of the same items we suggest to contact us by phone or email to check the actual availability. If you don’t contact Eden 1971 S.R.L. has no responsability if the quantity ordered is greater than the actual availability.
If there is a special limited promotion, valid only for the lamp in stock there is Delivery time: 1 day / s, and then a traffic light. If light is green the lamp is available. If it is red the lamp is not more available and it can not be provided since it is a special offer valid only until stocks are exhausted.
If you find 1 day * / i, the product is in stock in limited quantities.
Because availability can change continually you can contact us by phone or by mail to check the right availability.
- NOT AVAILABLE
If the items are not available you can find:
xx days: there is a temporary out of stock. The article is still managed in the warehouse. The written days show the delay after which the lamp will be ready for shipment. This means we have already sent order to the manufacturer and we’re waiting to receive the lamps.
xx ** day: the product is not managed in the warehouse. It will be available in the written days only if customer order it to us. Delay is are based on average manufacturer delivery.
If delay could become greater this is due to manufacturer delay. In this case we send a notification to the customer including notification received from the manufacturer.
EDEN 1971 S.R.L. has no reponsability in case of delay because it is shown that item is not in stock.
If you don’t find availability written in the item description, dealy is 15 days
Lamps availability in section Special Deals is limited. If the item is marked 'Currently out of stock' it can not be purchased. The system itself prevents its purchase. The promotion shown is valid till item is in stock.
The days shown are working days, from Monday to Friday, excluding holidays .
Summer Holidays 2017
We are closed for summer holydays from 03.07.2017 to 20.08.2017
Delivery time excludes period from 01.07.2017 to 27.08.2017
The online availability is valid when you make the order.
If you don’t pay as soon s you make the order, you should check the online availability before making the payment, or contact us by phone or email.
If you select to pay with bank transfer we require a copy of the transfer to process your order.if we don’t receive a copy of the bank transfer, the terms of delivery are the ones shown when we receive the payment in our bank account.
In this case the terms of delivery may be different from those shown when you made the order as confirmed orders have the priority.
If you select to pay with PayPal and transaction is ok, order is processed.
Payment can be made by:
- BANK TRANSFER
In case of Bank transfer you have an additional extra 4% discount. You find it in the basket..
Extra 5% discount is valid only for bank transfer. We can’t apply it if you buy directly in our warehouse.
If you make an order and put bank transfer, if you then contact us to change payment method into credit card, we cancel extra discount and we send you a new order confirmation.
- CREDIT CARD
We deliver lamps by UPS Standard ,by DHL or by DPD.
You can check cost in Shipping Cost. Cost is for order, even if you buy 1 or many lamps.
Shipment is in one solution, including all the items put in the order.
The shipment is made to the address written in the order confirmation sent by email. Any change need to be notified by mail before we dispatch the order. It 'important we have a valid mobile phone number and an email address for delivery.
If delivery is made by UPS, they make 3 attempts to deliver; after them they return your order.If we receive back lamps for any reason without a return authorization number, we’ll ask you the payment for this return. You can check the cost on www.ups.com. The pricing listed is not subject to any type of negotiation.
If delivery is made by DHL, they make 2 attempts to deliver; after them, they stop delivery in storage. We need tehe payment of €20,00 for each parcel to unlock the delivery.
Write to email@example.com including your Order number and invoice and explain the problem .
EDEN 1971 S.R.L. will solve the problem, removing the defect or providing a replacement.
EDEN 1971 S.R.L. will solve the problem in the following ways:
a. If the lamp manufacturer has assistance center worldwide , EDEN illuminazione will send authorization to contact your nearest assistance center to solve the problem.
If, after inspection by an authorized service center the defect does not result as lack of conformity customer will have to pay check and repair costs and any transportation costs incurred by the service center (if supported by the center itself)
b. Sending of the component to be replaced, if it’s clear what is faulty
c. If it’s necessary to check which is the problem, customer needs to return the item in its original packaging and suitable for transportation. Customer needs to support delivery cost to return the item.
In this case, after you receive a return authorization number. Customer needs to send the item to
VIA DELL'IDUSTRIA 5/7
25050 PIAN CAMUNO (BS)
After checking and find the problem, EDEN 1971 S.R.L. will send a replacement lamp/spare part supporting all delivery cost.
If the problem is not a lack of conformity, but an improper installation / use EDEN 1971 S.R.L. will write the cost to replace the lamp.
If the customer will not accept to replace or repait the item, item should be collected within 8 days after our communication. After it lamp will be scrapped.
The time required for the replacement depends on manufacturer time.
EDEN1971 S.R.L. has no responsability in case of delay
If, for any reason EDEN 1971 S.R.L. is unable to remove the defect or provide a replacement you are entitled to either receive a corresponding reduction in the purchase price or withdraw from the contract.
The warranty replacements are carried out only if payment is confirmed.
In the event of a dispute with Paypal open any replacement surgery will be performed prior to confirmation of payment.
As stated in these Terms and Conditions EDEN 1971 S.R.L. does not make any delivery in the absence of payment, also does not make any kind of warranty if the payment is somehow blocked by the customer.
Warranty doesn't cover bulbs, dimmer and ballast.
The return shipment must be made within 10 days after Return Authorization Number to:
EDEN ILLUMINAZIONE – VIA DELL’INDUSTRIA 5/7 - 25050 PIAN CAMUNO (BS)
Customer needs to contact carrier and support all return costs.
Customer has the full responsibility on return shipment. When UPS collect the lamp, send the UPS tracking number to firstname.lastname@example.org. When we receive the parcel back we check everything is ok.
We don’t accept any parcel back with our UPS customer ID.
Avoid to write or fix any ticket on original package and put the original box into the EDEN box if your lamp was delivery inside EDEN packaging.
Put the Return Authorization number on the external EDEn packaging
In case of damage we write an email within 5 days including pictures of the damage so customer can call a damage practice with carrier.
If lamp is delivered broken or id doesn’t respect all conditions written here we don’t accept the return so your withdrawal right is cancelled and lamp is closed to be collected. Customer needs to collect it within 8 days after our communication regarding damage or faulty lamp.
After it we destroy the lamp.
EDEN 1971 S.R.L. has no responsability in case for theft / loss or damage if customer doesn’t insurance the return shipment.
If everything is ok we ask details to refund the payment.
If lamp returned is part of bigger order, in case customer has special extra discount for the bigger order, if cancelling the item order become less than the amount written in Terms & conditions to receive extra discount, customer loose this extra discount for the whole order.
So EDEN staff cancel the item in the order and then send a new order confirmation a refund then difference between the amount paid and the new total order confirmation
If return is from not EU countries, customer needs to pay Vat and customs duties.
NB There is NO withdrawal right for items not in our website, but customer requires them.
If you receive a damaged lamp, write us an email including pictures of the broken lamp within 8 days. After this deadline we don’t accept any claim regarding damage.
Pictures need to be taken into their original box.
We don’t accept damage claims:
- after lamps are installed.
- without pictures proving the damage
Don’t contact UPS regarding the damage.
We contact them after you send pictures of the broken lamp.
We will send a new lamp or replacement part to solve the damage. We don’t take in stock sparepart so we need to order to manufacturer. This can cause some days delay
The damaged lamp and its packaging (all packaging) must be stored for 4 weeks to allow the carrier to carry out any check.
In the event we need back the damaged lamp, we will forward instructions with a return authorization. We support all costs for it.
In case customer send the parcel back without any Return Authorization number we apply delivery cost as indicated in section 4.
We do not accept any claim regarding broken or not working bulbs (even if included by manufacturer) and power supplies sold separately.